Frequently Asked Questions
tkbt FAQ Center
From withdrawals to VIP benefits, responsible gambling to cricket betting — find answers to all your questions in one place.
Every day, many players ask questions at tkbt about deposits, withdrawals, bonus wagering, VIP cashback, responsible gaming, and cricket betting markets. On this page we have organized those questions into four sections so you can find answers quickly. If your question isn't here, contact our 24/7 live chat or email [email protected].
All FAQs
Withdrawals
Approved withdrawal requests at tkbt are generally processed within 1 hour. Funds are sent directly to your mobile wallet via bKash, Nagad, and Rocket. Bank transfers may take additional time depending on the bank's own processing. Providing accurate details reduces the chance of delays.
Yes, tkbt's withdrawal service is active 24 hours a day, 7 days a week. Whether it's 3 AM or a Friday holiday, you can submit a request and it will still aim to be processed within the same 1-hour window. There is no need to wait for any special time window.
Yes, but you must meet the wagering requirement before withdrawing bonus winnings. For example, if you receive a ৳1,200 bonus on a ৳1,000 deposit, you need to place ৳1,200 × 20 = ৳24,000 in bets — on the bonus amount only. Once the requirement is met, any winnings from the bonus are processed as a normal withdrawal.
A pending status is usually caused by account verification being awaited or incomplete information. Make sure your payment method number (bKash / Nagad / Rocket / bank) is saved correctly. If the issue persists, contact tkbt live chat — the team will resolve it quickly.
The minimum withdrawal amount at tkbt is ৳800. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. Withdrawal requests below this limit cannot be processed, so wait until your balance reaches ৳800 or more.
VIP & Cashback
Cashback is calculated each week based on your net losses. The rate varies by VIP level: up to 0.4% at Bronze, 0.8% at Silver, and 1.2% at Gold. Cashback is credited to your account automatically and can be used to play again.
VIP level progression depends on your overall activity and regular participation. Playing regularly, increasing your deposit amounts, and staying active on the platform help you move from Bronze to Silver and from Silver to Gold. Contact live chat to find out the specific thresholds personally.
There are three levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), and Gold (up to 1.2%). Benefits increase as you move to higher levels. Beyond cashback, each level also offers priority support and access to special offers.
In addition to cashback, higher VIP members enjoy faster withdrawal priority, special promotional offers, and access to a dedicated support team. Gold members may get early access to new games and tournaments. All benefits are provided with support in Bengali.
tkbt's VIP cashback program takes your activity across different sections of the platform into account. For the latest confirmed details on which games or sections are included in the cashback calculation, ask via live chat, as terms may be updated.
Responsible Gambling
To activate a cooling-off period or permanent self-exclusion, contact tkbt live chat or email [email protected]. Our support team will process your request promptly. You will not be able to log in to your account during the exclusion period, which ensures your protection.
Seeking professional help for gambling-related problems is important. International organizations such as GamCare or Gamblers Anonymous provide free counseling online. In Bangladesh, Kaan Pete Roi offers a mental health support helpline. You can find more information on tkbt's responsible gambling page.
Yes, tkbt lets you set daily, weekly, or monthly deposit limits. This is an effective way to manage your budget. Contact live chat or email to set or change a limit. Lowering a limit takes effect immediately; increasing one may involve a short delay.
No. tkbt is for people aged 21 and above only. Age is verified at registration and minors cannot open an account. If you believe a minor is using the platform, please report it to [email protected].
Some common warning signs: repeatedly placing larger bets to chase losses, feeling restless when not betting, neglecting family or work to gamble, borrowing money to bet, and hiding your gambling from people close to you. If you notice these signs, take a break and seek professional support.
BPL & International Matches
Yes, tkbt offers in-play or live betting. Odds change ball by ball and over by over as the match unfolds, and you can place bets in real time. Familiarize yourself with the available markets in advance to make quick decisions.
Accumulator (parlay) bets are supported at tkbt, allowing you to combine predictions from different matches. If every selection wins, the combined odds apply, increasing the potential payout. However, if one selection loses, the entire bet is lost, so keep the risk in mind.
For BPL, T20 World Cup, and other international cricket tournaments, tkbt offers a range of markets: match winner, toss, method of first wicket, runs in a specific over, top batsman/bowler, and more. The same types of markets are available for ICC tournaments.
The most popular markets among Bangladeshi players are: match result (e.g., Bangladesh vs India — who will win), total runs over/under, maiden over, powerplay score, player performance (runs or wickets), and next ball outcome. These markets are also available in-play.
tkbt covers IPL and other major international T20 leagues. Visit the cricket page or ask via live chat for details on available markets each season. Fixtures and status are updated directly on the platform.
Still have questions? We're here to help
If you didn't find the answer you were looking for on this page, contact our support team directly. Support is available in both Bengali and English.
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